Team Viewer


Introduction

Team Viewer is an application that is free and is available to everyone on the internet. This application sets a new standard for Tech Support by providing a remote control session to the person of another person's screen. This enables the Tech Support individual to see what is happening on the user's screen and control what happens on it. Team Viewer is a great little Web 2.0 tool that can be used for lots of things, however first of all we need to go through some requirements you need in order to use Team Viewer.

Requirements

Team Viewer uses an internet connection to remote into another computer. Without an internet connection you cannot use Team Viewer. The next thing we need for Team Viewer is to download it from www.teamviewer.com.

Steps to Download Team Viewer


Step 1: Go to the site listed above.
Step 2: Go to the link "Start Full Version - It's Free".
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Step 3: Click on "Run".


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Step 4: Click on "Run".

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Step 5: Click on the option you want to do according to the descriptions of the steps below:
A: Choose "Install" for installing Team Viewer on your computer for future use.
B: Choose "Run" for running Team Viewer once on your computer. This way it will run Team Viewer like an executable and not install anything on your computer. (This will be executed only once and to run Team Viewer again you will need to run the setup again).

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Assuming you want to install Team Viewer the following steps will be displayed as such. If you want to run the application the steps should be self explainatory.

Step 6: Select "personal / non-commercial use" and click "Next"

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Step 7: Check both checkboxes and click "Next".

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Step 8: Select "Start automatically with Windows" and type in a password. (This password will be needed to access your computer). Click "Next".

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Step 9: Click on "Full Access" and click "Next".

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Step 10: Click "Finish".

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Using Team Viewer

Once you have installed Team Viewer you can now start remote control on another machine that already has Team Viewer. (You have to install a copy of Team Viewer on each computer you want to remote into).

To start a remote control session you will need the ID of the computer you are going to remote into. You can retrieve the ID (which is the same every time you log into your computer) on the remote machine by going to the Team Viewer Icon on the taskbar in Windows.
Ex.

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After you get the ID of the machine you want to remote into (again it doesn't change unless you install again) you need to put that ID in the TeamViewer ID text box on your machine and then choose Remote Support (Remote Control) and then click "Connect to partner".
Ex.

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This will bring up a remote control screen which means that you can do whatever you want on the other computer on the computer you are on. You can see visually the other screen on your own monitor.

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At the top of the remote control screen (remote control session) there is a bar that looks like the following:Team_Viewer_-_Step_14.jpg
This menu bar has several features that are available in the remote control screen and for you as well.

A few options and features are listed below:

Actions:
- Switch sides with partner - This option lets the remote control session to get switched so that the machine you are remoted into can see your screen instead and control what you do.

View:
Active Monitor - This option lets you see the second monitor of the other computer if you have more than one monitor (dual monitor)

Audio/Video:
Voice over IP - This tool lets you talk to a person over the internet (if there is a person on the other end).
My Video - This tool lets you turn on your webcam on your computer or the computer you are remoted into.
Chat - This tool lets you chat just like MSN or Skype to the other computer user.

File Transfer:
This tool option will bring up another window that lists the files on your computer and the computer you are remoted into. This tool is very useful if you have forgotten a PowerPoint presentation at home or need to get a file quick.
Ex.

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Extras: This also has a tool that lets you record what you are doing on the remote control screen in video format so you can see what you did and save it for future reference or show it to your friends so you don't have to remote into their machine.